This comes after complaints about the lack of adequate shelter for the homeless prompted both the city and its ombudsman to launch formal investigations.
As temperatures reached as low as minus-30 with the wind chill in recent days, advocates say they tried to find spots for homeless people in some of the city’s 62 shelters only to be told that they were completely full.
The city has said there are still beds available for the homeless and blamed miscommunication for the confusion.
Paul Raftis, the city’s general manager of shelter support, says he has asked staff to review the intake process and communication — in particular the accuracy real-time information about shelter bed availability.
Raftis said he is working with city ombudsman Susan Opler on the situation.
Opler says her office will begin an inquiry that will focus on the winter needs of the homeless and whether the city is providing services in a way that ensures people’s dignity, safety and comfort.
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